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Customer Care Policy

We are totally committed to achieving and maintaining the highest possible levels of customer satisfaction. We aim to satisfy our customer’s requirements by ensuring the highest levels of quality and service in all that we do. We believe that each of our customers is entitled to excellence in service irrespective of their size or location.

We pride ourselves in our high levels of customer response, from sale and installation through to planned maintenance.

We can justifiably claim that this policy has served our customers well: Year on year in excess of seventy percent of our business comes either directly from our existing customer base or as the direct result of a recommendation from an existing customer.

Operating from our modern office, stores and workshop complex in Kent, our sales, installation and service staff are all totally equipped to provide a prompt and efficient service throughout London, the Home Counties and across the UK.

Service is available 24 hours a day 365 days of the year, delivered by our highly experienced engineering team operating from a modern and well stocked vehicle fleet.

Each member of our management, sales and engineering team is equipped with a mobile telephone to ensure that good communications and excellent customer service is maintained at all times. Key management, sales and engineering staff are also equipped with the latest generation laptop PCs and hand-held data and communication terminals.