Customer Care Policy, Mission & Vision Statements

"At the Swift Alarms Group, we have an unwavering commitment to providing the very best in customer satisfaction. It has always been our company’s culture that customer service comes before anything else. We always go the ‘extra mile’ to ensure that each customer receives the very best service we can possibly offer."

"From the company’s directors & senior management, to the customer service team, and our installation & service operatives, it is everyone’s job first and foremost to provide polite, helpful and effective service to meet each customer’s needs every day."

Paul Grist FRSA
Group Managing Director

 

We are totally committed to achieving and maintaining the highest possible levels of customer satisfaction. We aim to satisfy our customer’s requirements by ensuring the highest levels of quality and service in all that we do. We believe that each of our customers is entitled to excellence in service irrespective of their size or location.

We pride ourselves in our high levels of customer response, from sale and installation through to planned maintenance.

We can justifiably claim that this policy has served our customers well; year on year in excess of seventy percent of our business comes either directly from our existing customer base or as the direct result of a recommendation from an existing customer.

Operating from our modern office, stores and workshop complex in Kent, our sales, installation and service staff are all totally equipped to provide a prompt and efficient service nationwide.

Service is available 24 hours a day 365 days of the year, delivered by our highly experienced engineering team operating from our modern, well equipped vehicle fleet. Our vehicles are permanently tracked, enabling us to efficiently dispatch the most appropriate service team to your premises.

Each member of our management, sales and engineering teams is equipped with a smart mobile telephone so as to ensure that good communications and excellent customer service is maintained at all times. Key management, sales and engineering staff are also equipped with the latest generation laptop PCs and hand-held data and communication terminals enabling critical data to be transmitted and received by our field based staff.

Mission statement

Passionate about exceeding the delivery of our customers’ service expectations by providing the very best in professional, value engineered fire & security solutions each and every day through our ever growing nationwide team of professional, caring staff.

Vision statement

To be the UK’s number one national provider of intelligent electronic fire & security solutions by empowering our staff to deliver our customers with the very best in quality, value & service.