Business Ethos

TOTAL HONESTY & INTEGRITY WITH OUR CUSTOMERS AT ALL TIMES

WHAT WE PROVIDE:

1. Reliable systems owned by you
2. Honest, professional & unbiased advice from your own account manager
3. True value for money at all times, from installation to service
4. Low long-term cost of ownership
5. Excellence of service 24/7
6. ‘Open protocol’, industry standard systems
7. Simple and uncomplicated one year service agreements
8. British designed and engineered products installed as our preference
9. UK based customer service centres
10. Security – reliability – integrity since 1978

WHAT WE DO NOT OFFER OUR CUSTOMERS:

1. Rented or part rented systems providing the installer & not the customer with ultimate control over the installed system & future maintenance and monitoring charges.
2. Short-term savings at the expense of high long-term cost of ownership; such as the unnecessary installation of large numbers of cheap to install but expensive to service wireless devices.
3. ‘Closed’ or ‘managed’ protocol systems which only the original installer is readily able to service
4. Long-term contracts with prohibitive break clauses
5. Financial Incentives designed to encourage service staff to replace equipment when it may not be absolutely necessary
6. Cheap, unbranded and largely untested imported equipment designed to maximise profit at the expense of reliability
7. Out-of country call centres