Remote Monitoring Services

Swift Alarms Group provides a variety of remote alarm and CCTV monitoring services to suit all risks and all budgets; from a simple key-holder only response service through to sophisticated, fully monitored systems communicating through our alarm receiving centre (ARC) to the emergency services.

INTRUDER ALARMS

Home Response

This is our most cost-effective service and is specifically designed for the home owner who has a low to medium risk property and would probably normally have opted for a more simple audible only alarm system.

This system normally uses the property's existing telephone line to communicate with the Swift ARC. When the alarm is activated, a coded electronic signal is received by our ARC who will then follow pre-agreed actions and will contact up to three key-holders to ensure that the premises are attended and that the appropriate actions are taken.

Where a customer doesn't have key-holders available locally, we are happy to assist them in finding a suitable professional key-holding service close to where they live.

Digital communicator

This system utilizes a standard telephone line to communicate with the Swift ARC; ideally this should be a dedicated outgoing calls only line. However, any conventional telephone line is able to support this service. When the alarm is activated, a coded electronic signal is received by our ARC who will then follow pre-agreed actions and will contact up to three key-holders together with the police so as to ensure that the premises are attended and that the appropriate actions are taken.

RedCare

This is a secure single path signalling system using BT's RedCare network to signal our ARC. Unlike a digital communicator, the telephone line used for this service is permanently monitored by our ARC for interference or failure. In the event of a line fault being signalled to us, the key-holders would be alerted. When the alarm is activated, a coded electronic signal is received by our ARC who will then follow pre-agreed actions and will contact up to three key-holders together with the police so as to ensure that the premises are attended and that the appropriate actions are taken.

Dualcom

This system provides a secure dual path signalling system. It uses the combination of a standard telephone line and the Vodafone cellular telephone network to signal our ARC. Any attempt to interfere with or failure of the radio signalling path would be immediately notified to our ARC via the connected telephone line. When the alarm is activated, a digital coded electronic signal is received by our ARC who will then follow pre-agreed actions and will contact up to three key-holders together with the police so as to ensure that the premises are attended and that the appropriate actions are taken.

IP based signalling systems

In addition to the traditional signalling systems above, we are able to provide a range of signalling systems that communicate via broadband and over the internet. By their very nature, these systems do not require potentially expensive dedicated telephone lines; neither do their signals generate any call charges. Our technical staff are able to advise our clients as to the suitability of implementation of these systems; this is ultimately dependant upon the data communications structure present within each client's premises.

Fire alarms

With the exception of our Home Response service, all of the signalling systems described above are equally suitable for the transmission of a fire alarm signal. Where both fire and intruder alarm systems are installed at a single location, then a single alarm signalling system can be implemented to operate with both systems.

BMS & plant monitoring

With the exception of our Home response service, all of the signalling systems described above may be used to alert our ARC to signals generated by a BMS system or other plant. An interface is fitted between the equipment being monitored and the alarm signalling system; in the event of failure or operation of a piece of plant, a specific signal is generated and transmitted to our ARC. Nominated key-holders, engineers or other agreed persons are then contacted by our ARC so that the appropriate action may be taken. Sprinkler systems, mains supplies, UPS systems, generators, freezers, computer rooms, essential building services and safety systems are frequently monitored by our BMS monitoring systems.

CCTV

Swift Alarms Group offers a broad range of equipment that enables even the very simplest of our CCTV systems to be remotely monitored. From a simple dial-up facility that allows our customers to view their CCTV system on their PC from almost anywhere in the world to high security motion activated monitoring systems connected to our ARC. When movement is detected inside or outside a client's premises, images from the appropriate camera are immediately transmitted to our ARC enabling them to take the appropriate action without delay. Our most sophisticated systems enable our ARC operators to talk back to the site via a purpose installed public address system; this can prove invaluable in deterring a criminal from continuing with his actions by alerting him to the fact that he is being both observed and recorded.

Monitoring charges for our intruder alarm systems start from around £0.10 per day, so why would you install an unmonitored alarm system?